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There are 4 focus areas to our corporate responsibility strategy. We will transform tomorrow by:

  • To build-up a good relationship with a customer
  • Investing in our people
  • Improvement environmental performance
  • Enriching our communities

We have a number of key performance indicators to measure our performance against each of the four areas of commitment outlined below.

To build-up a good relationship with a customer

The following points should be taken into account:

  • Customers are very sensitive to little things (don’t be pennywise and pound-foolish).
  • It does not make any difference to our customer how we are, if we do not do the job right. Systems and procedures, not smiles.
  • Treat customer as an individual and not as a client.
  • Care about customer’s problems “your problems are my problems”.

Investing in our people

This means making each and every person working on our behalf feel valued. Our people are leaders, helping us transform tomorrow. We need their ideas, and rely on their hard work and commitment. We treat them with dignity and respect, investing in their development, and providing them with a safe and healthy working environment.

Improvement environmental performance

Our efforts are focused on achieving continuous improvement in our environmental performance, by doing what we do more efficiently, developing pioneering new processes and more sustainable practices, and also working in partnership with others to help them achieve their environmental goals.

Enriching our communities

We hold ourselves accountable for:

  • Agreeing and delivering progress through working in partnerships, effective engagement, and open communication.
  • Being realistic about what we can achieve, and focusing on practical and tangible activities that deliver long-lasting change and more sustainable communities.